Last updated: Sep 1, 2024
Ovet Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Ovet mobile app ("App") and any other services we provide (collectively referred to as "Services").
If you have any questions about this Privacy Policy, please contact us at privacy@ovet.app.
We may collect personal information from users in several ways, including:
- Account Information: Name, email address, phone number, and password.
- Pet Information: Your pet's medical records, including vaccination history, allergies, medications, and any other medical conditions.
- Location Data: If enabled, we may collect your location to provide localized veterinary services or recommendations.
- Payment Information: If you subscribe to premium features, we may collect your payment information such as credit card details. This data is processed through secure third-party payment processors.
- Device Information: Data from the device you use, including your IP address, device type, and operating system.
- Usage Data: Information on how you interact with our app, including pages viewed, features used, and the date/time of access.
We use the information we collect for various purposes, including:
- To provide and maintain the App and our services.
- To process transactions and manage payments.
- To respond to your inquiries and provide customer support.
- To send you updates and notifications related to your account or services.
- To improve our App and develop new features.
- To comply with legal obligations and enforce our policies.
For users in the European Union (EU), we process your personal data in accordance with the General Data Protection Regulation (GDPR) on the following legal bases:
- Consent: You have given us permission to process your personal data for specific purposes.
- Performance of a Contract: We process your data to provide the services you requested.
- Legitimate Interests: We may process your data for business interests that do not override your privacy rights, such as improving our services.
- Legal Obligations: We may be required to process your data to comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities:
- Service Providers: We may share your data with trusted service providers who assist us with operating the App, such as cloud storage services, payment processors, and email services. These third parties are obligated to protect your information.
- Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders.
We use organizational and technical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you are located in the EU or the United States, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to correct inaccurate or incomplete information.
- Right to Erasure: You can request that we delete your personal data, subject to legal requirements.
- Right to Restriction: You may request that we restrict the processing of your data under certain circumstances.
- Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
- Right to Data Portability: You have the right to request that we transfer your data to another service provider.
To exercise any of these rights, please contact us at privacy@ovet.app.
We will retain your personal data for as long as your account is active or as needed to provide services. We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.
Your information may be transferred to and processed in countries other than your own. If you are located in the European Economic Area (EEA), your data may be transferred outside of the EEA. In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our App and updating the "Last updated" date.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ovet Inc.
12-919 av. des Érables
Québec, QC, Canada G1R 2M6
privacy@ovet.app
